Refund Policy - slidevite

1. Overview

This Refund Policy explains the conditions under which slidevite ("we", "our", or "us") provides refunds for paid purchases. By making a purchase, you agree to the terms outlined below.

2. Digital Nature of Service (No-Refund Policy)

slidevite provides digital invitation services that are delivered instantly.

Immediate Fulfillment: As soon as a payment is processed, your paid invitation is activated and a unique shareable link is generated.
General Rule: Because the service is fully rendered immediately upon activation, all sales are generally final and non-refundable.

3. Refund Eligibility

We understand that exceptional circumstances occur. We will consider refund requests in the following limited cases:

Technical Failures: If a confirmed system error or technical bug prevents you from using the Service and our support team is unable to resolve it within a reasonable timeframe.
Duplicate Billing: If you were accidentally charged multiple times for the same invitation due to a processing error.

4. Ineligibility for Refunds

Refunds will not be granted for the following reasons:

Change of Mind: You no longer wish to use the invitation or have changed your mind after the purchase.
Event Cancellation or Rescheduling: If your event is canceled or rescheduled to a date outside your purchased invitation period, no refund will be provided.
Unused Services: Not sharing the invitation link or not using the RSVP features does not qualify for a refund.
Account Termination: If your account is suspended or deleted for violating our Terms of Service.

5. Deletion of Invitations

Warning: Deleting a paid invitation from your dashboard permanently removes all associated data, including event details and guest RSVP responses. Deleting an invitation does not automatically trigger a refund. Once data is deleted, we cannot recover it to process a technical review for a refund.

6. Refund Request Process

To request a refund, please email contact@slidevite.com within 14 days of your purchase with the following information:

Your Account Login ID.
The email address used for the purchase.
A detailed description of the technical issue (including screenshots if applicable).

We will review your request within 3–5 business days. Approved refunds will be issued back to the original payment method via our payment provider, Paddle. Note that it may take 5–10 business days for the credit to appear on your statement.

7. Chargebacks and Billing

All transactions are processed by Paddle, our Merchant of Record. The charge will typically appear on your bank statement as PADDLE.NET SLIDEVITE*.

If you have a dispute, we strongly encourage you to contact us directly first. Initiating a chargeback with your bank without contacting us may result in the immediate and permanent termination of your slidevite account and the deletion of all your data.

8. Contact Us

For any questions regarding billing or this policy, please reach out to: contact@slidevite.com

See also our Terms of Service and Privacy Policy.